Assistant Store Manager, Tommy Hilfiger
6 months ago
Design Your Future at PVH
Assistant Store Manager, Tommy Hilfiger - Oslo Vestby OutletTommy Hilfiger er et av verdens ledende designer livsstilsmerker, internasjonalt anerkjent for å feire essensen av "klassisk amerikansk kul" stil. Tommy Hilfiger ble grunnlagt i 1985 og leverer førsteklasses styling, kvalitet og verdi til forbrukere over hele verden med en rekke kolleksjoner, inkludert Hilfiger Collection, sportsklær for menn, kvinner og barn, Tommy Hilfiger Jeans, tilbehør og fottøy. I tillegg er merket lisensiert for en rekke produkter, inkludert dufter, briller, klokker og boliginnredning. Tommy Hilfiger, som ble kjøpt opp av PVH Corp. i 2010, har mer enn 17 000 medarbeidere over hele verden og et omfattende distribusjonsnettverk i over 115 land og 1600 butikker.
Assisterende butikksjef TOMMY HILFIGER - OSLO VESTBY
ROLLEN
Butikkene våre er livet og sjelen til virksomheten vår. De fungerer som våre viktigste kontaktpunkter med vår stadig utviklende forbrukerbase. Etter hvert som detaljhandelsverdenen utvikler seg, tror vi som virksomhet at for at alle andre deler av kjeden skal fungere, må butikkene våre sette tonen for hva våre to merker handler om. Uavhengig av hvor våre forbrukere til slutt foretar et kjøp, er butikkene våre alltid et vindu til våre flotte merkevarer. Som et resultat av dette er beliggenhetene våre viktige, førsteklasses opplevelse må være gitt, og standardene våre i butikken bør aldri være tvilsomme.
For å levere dette streber vi etter å ansette individene som lever og ånder verdiene til virksomheten vår; som er besatt av å levere god service til våre kunder og som virkelig tror at for å forbli relevante i dagens verden, må vi være kvikke og tilpasse oss endringer og evolusjon.
Den assisterende butikksjefen spiller en nøkkelrolle i å oppnå disse standardene, de går foran som et godt eksempel, omfavner vår entreprenørånd og inspirerer teamene deres gjennom sin lidenskap og tro på merkevarene våre, alt i nært samarbeid med butikksjefen.
Ansvar inkluderer:
Sammen med butikksjefen identifisere muligheter og samarbeide med andre for å vokse virksomheten eller forbedre ytelsen. Konsekvent fremme en positiv butikkopplevelse ved å behandle alle kunder og ansatte på en rettferdig og konsekvent måte. Sikre "dør til gulv" beste praksis, visuelle varedirektiver og standarder for salgsgulv og bakrom blir utført; kontinuerlig gjennomgå standarder for å sikre klar og konsistent utførelse. Kommuniserer regelmessig med kjøpsteamet for å sikre at riktig lagernivå og demografisk korrekt lager er tilgjengelig. Analysere rapporter på butikknivå og lage handlingsplaner for å forbedre resultater. Daglig kommunikasjon med ansatte om individuelle salgsmål og andre nøkkelindikatorer, butikkresultater, produktsalg og annen informasjon for å hjelpe dem med å yte enestående service og oppnå mål. Administrere arbeidskraftplanlegging, identifisering, rekruttering, intervju, ansettelse og orienteringsprosesser. Gi opplæring og coaching for ansatte (daglig, ukentlig og månedlig) og sikre at det er hensiktsmessig dokumentert. Ta forpliktelser og ta beslutninger om tilgjengelig informasjon, selv under stressende og skiftende forhold. Sett utfordrende, men oppnåelige mål med vekt på servicekvalitet og kundetilfredshet, samt økonomisk ytelse. Koordinere hensiktsmessige handlingsplaner mens du vurderer konsekvenser og budsjettbeslutninger. Formidle klare ideer og mål, administrer implementeringen av disse ideene og administrer målbare og oppnåelige resultater. Skap energi og spenning rundt felles mål og verdier.deg
Lang erfaring med å levere et høyt nivå av kundeservice i en merkevareforhandler er avgjørende. Du vil være en effektiv kommunikator med evne til å bygge relasjoner med letthet. Du vil være en lagspiller som anerkjenner og feirer andres bidrag og prestasjoner. Du vil være trygg på å gi tilbakemeldinger som fremmer positiv atferdsendring. Du vil ha sterke personledelsesevner med evne til å løse konflikter og uproduktive uenigheter. Du vil jobbe godt med endring, kunne raskt tilpasse deg og jobbe med tempo. Du vil være energisk og autentisk og vise en tydelig tilstedeværelse på butikkgulvet.HVA VI TILBYR
Hos PVH forstår vi at suksessen til organisasjonen vår er direkte relatert til våre hardtarbeidende og dedikerte medarbeidere som bidrar med sin tid og sine talenter for å gjøre selskapet vårt til den suksessen det er. Det er grunnen til at vi er forpliktet til å tilby et konkurransedyktig og omfattende fordelsprogram som tilbyr beskyttelsen, tryggheten og fleksibiliteten designet for å støtte våre medarbeidere – både hjemme og på jobb.
PVH Europe og våre merkevarer, TOMMY HILFIGER og CALVIN KLEIN, er forpliktet til å fremme et inkluderende og mangfoldig fellesskap av medarbeidere med en sterk følelse av tilhørighet. Vi tror vi blir bedre av alle former for mangfold, og er stolte av å jobbe med topptalenter fra alle samfunnslag og hjørner av verden. I en ånd av inkluderende vil kvalifiserte søkere bli vurdert uten hensyn til alder, etnisitet, evne, kjønn, kjønnsuttrykk, kjønnsidentitet, nasjonalitet, rase, religion eller seksuell legning.
Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognised for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, men’s, women’s and kids’ sportswear, Tommy Hilfiger Jeans, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
ASSISTANT STORE MANAGER TOMMY HILFIGER - OSLO VESTBY OUTLET
THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Assistant Store Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands, all in close collaboration with the Store Manager.
Responsibilities include:
Together with the Store Manager identifying opportunities and collaborate with others in order to grow the business or improve performance. Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner. Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution. Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available. Analyzing store level reports and creating action plans to improve results. Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals. Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes. Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented. Make commitments and decisions on available information, even under stressful and changing conditions. Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance. Coordinate appropriate action plans while considering consequences and budget decisions. Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results. Create energy and excitement around shared goals and values.YOU
Extensive experience in delivering a high level of customer service in a brand retailer is essential. You will be an effective communicator with the ability to build relationships with ease. You will be a team player who recognizes and celebrates the contributions and achievements of others. You'll be confident in giving feedback that promotes positive behavioral change. You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements. You will work well with change, being able to quickly adapt and work with pace. You will be energetic and authentic showing a clear presence on the shop floor.WHAT WE OFFER
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
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