IT Manager

What you will be doing
- Provide day-to-day maintenance, troubleshooting, and support to internal IT systems, including internet connectivity for employees based in 10+ offices across the globe.
- Provide all levels of IT support and training to internal staff, collaborating with internal and external resources (vendors) as necessary to resolve issues in a timely manner.
- Standardize software, equipment, and processes across the company
- Develop and document new support and operations processes
- Manage equipment orders, tools access, setup, and configuration for new hires, contractors, and partners
- Secure user's account information, including access, permissions, and systems groups, and perform system administration functions
- Track and maintain hardware and software inventory; manage software updates, assets, and licenses
- With the assistance of the procurement team, manage IT partnerships and purchase of products or services as required for IT projects
- Prepare and present metrics, activity and progress reports regarding projects, tasks, and operations
- Use automation and AI to improve current IT processes.

You will have a background in IT administration, help desk support or worked as a network administrator in the past. On top of this, you spent 3 or more years in a role focusing on IT management, having performed some of the activities detailed above. You are excellent at articulating the vision and planning the execution of projects.

We would like to see evidence of the following in your profile:
- Experience with Google Workspace and Atlassian products.
- Fluent in English with strong verbal and written communication skills.
- 5+ years experience in IT Support, or a related discipline.
- Experience understanding of implementation requirements for at least one IT service management (ITSM) framework, such as COBIT, ITIL, etc.
- Experience leading teams is considered an advantage.
- Experience with cloud solutions such as AWS and GCP, as well as programming or scripting experience is considered an advantage
- A degree (Master’s is a plus) in Computer Science, a similar technical field of study or equivalent practical experience