ServiceNow Architect

3 days ago

Oslo, Oslo County, Norway Cognizant Full time
Cognizant ServiceNow Architect in Oslo, OS-ProfessorKohtsvei9, Norway

ServiceNow Architect

Permanent Employment – Oslo/Norway

As a ServiceNow Architect, you are expected to design and implement innovative solutions on the ServiceNow platform with good knowledge of modules like ITSM, ITOM AIOPS, GENAI, SECOPS, GRC, Software Asset Management, and HTSD. The ideal candidate will provide technical guidance, develop integration strategies, and collaborate with stakeholders to ensure seamless implementation. This role requires a deep understanding of ServiceNow best practices and the ability to create comprehensive technical documentation.

About the Team / Business Unit

Digital is the paradigm of our days – everything is digital or at least smart and is to operate efficiently with the best and newest technology available, delivering insights, improving business, and disrupting business models. To be successful, companies will need to demonstrate Digital capabilities to understand and get the best out of their Data, design products that build connections between people and processes, and use the latest Technology. Within Cognizant, the Digital Business Practice works with Clients across all Industries to help them become Digital: transforming their Business, Processes, and IT with a constant view on Business impacts. Human centricity is a key parameter in making decisions and building solutions.

About You:

You will be responsible for delivering the transformation activities for the customer on the ServiceNow Platform from an architecture and solutioning perspective as per agreed timelines on ITSM, ITOM, SECOPS, GRC, and SAM PRO. Manage the instance with a multi-vendor operating model. Guide customers and conduct sessions on new modules and features available on the platform and what suits their business needs. Manage the team delivering the ServiceNow Platform.

Required & Nice to Have Skills:

Must Haves:

  1. Deep Knowledge of ServiceNow Solutions: Understanding the platform's capabilities, modules, and customization options.
  2. ITIL Processes: Familiarity with ITIL (Information Technology Infrastructure Library) processes to align IT services with business needs.
  3. Enterprise Environment Experience: Experience working in environments with multiple integration points.
  4. Design and Implementation: Proven experience in designing and implementing ServiceNow solutions.
  5. Large-Scale Deployments: Ability to architect and deploy large-scale ServiceNow implementations.
  6. Analytical Skills: Strong analytical skills to identify problems and recommend effective solutions.
  7. Communication and Interpersonal Skills: Effective communication and collaboration with clients, stakeholders, and team members.

Nice to Have/Your Chance to Grow:

  1. Project Management: Experience in managing projects, including planning, execution, and monitoring.
  2. Leadership and Mentoring: Ability to lead teams and mentor junior developers.
  3. Business Process Understanding: Knowledge of business processes and how they align with IT service management.
  4. Problem-Solving: Strong problem-solving skills to address complex issues effectively.

If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you

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