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Customer Success Manager
1 month ago
Join our team to drive change. Become an Esgian
About Esgian
Our market is the Ocean Industries and our products range from market analytics to unique emission software solutions becoming "must-haves" for all stakeholders within our market. Succeeding in the Energy Transition is driven by strong action from governments, companies, financial institutions, and the public domain. Esgians have a passion for the Energy Transition providing insight, data, and technology that enables the right choices for our future. We are rapidly growing in the global market and continuously evolving to reach our ambitions to make a difference.
Esgian provides digital solutions for Market Intelligence combined with tools to combat emissions in the Ocean Industries
In a competitive global offshore drilling market, insight and decision forming information is critical. In an era when environmental responsibility is paramount, the need to address emissions has never been more pressing.
Join a sustainable future as a Customer Success Manager at Esgian. You will be responsible for developing client relationships and client engagement – helping our customers leverage our services and achieve their business objectives.
You will be part of a highly skilled offshore rig team, working closely with clients, product management, sales, analysts, and the leadership to ensure success for our clients, our business, our teams, and yourself.
Why become an Esgian?
We offer a challenging and exciting opportunity to make an impact with innovative technology. You will work in a small, dynamic team with high ambitions, in a rapidly growing international company where everyone is working onsite and participates in developing the company as well as our product offerings.
Esgian is fully committed to cultural and gender diversity; we have great colleagues from 18 nations, and we promise you an open and inclusive work environment, and competitive terms of employment.
As a person, you are energetic, organized, proactive, and professional. You have a can-do attitude and an interest in digital technologies. Furthermore, you are outgoing, a strong team player, and have a passion for helping clients navigate the market in the Energy Transition.
We believe you are meant for this job if you have a Bachelor's degree or equivalent, preferably with some experience from client success, account management, or similar roles. You should have a track record of managing and growing client accounts, experience using CRM and other relevant tools, excellent communication skills, as well as being an exemplary English speaker.
Main responsibilities:
- Client onboarding and training
- Client relationship management – build strong client relationships
- Client success initiatives – develop and execute tailored success plans to help clients achieve their business objectives
- Account retention – through client value, engagement, and customer success drive renewals
- Reporting and documentation – maintain accurate records of client interactions, account activities, and progress in the CRM system
- Organize client outreach, marketing campaigns, and conferences
- Event tracking – monitor and track all relevant events in the regions where Esgian should attend and/or participate
- Feedback and continuous improvement – gather and relay client feedback to internal teams to drive product and service improvements
Location: Oslo
Start date: As soon as possible
Travel: Some travel may be required
