Software Support Engineer

3 weeks ago

Oslo, Oslo County, Norway TN Norway Full time

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The Software Support Engineer is a subject matter expert on all Open iT products. This role troubleshoots and discovers solutions individually or as a team to Open iT product installations and configurations to ensure outstanding customer experience. The ideal candidate combines technical expertise with practical problem-solving skills and a proactive approach, as well as consistently making sound decisions in dynamic situations.

Key Duties and Responsibilities:

  • Act as primary point of contact for customers and clients by responding to queries through communication channels or ticketing systems.
  • Troubleshoot and help resolve technical issues related to Open iT product installation and configuration in an efficient and timely manner.
  • Educate users and guide them on basic technical fixes and best practices.
  • Collaborate with internal teams to identify root causes of technical issues and implement sustainable solutions.
  • Document the technical issues encountered, solutions, and best practices to help enhance customer and team knowledge.

Required Qualifications:

  • Proven experience in Windows application and Support. Unix application support is a plus.
  • Understanding of Basic IT infrastructure and system operations.
  • Experience in one or more of the following is a plus: SQL Server, AD/LDAP, SCCM, SAM metering solutions, Cloud (AWS/Azure)
  • Experience in Customer Service is a plus.
  • Strong problem-solving skills with the ability to evaluate situations and apply effective and practical solutions.
  • Communication skills - Ability to explain technical concepts to non-technical users.

Preferred Qualifications:

  • Ability to work independently and collaboratively in a team setting.
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