Junior Infrastructure
3 weeks ago
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Location:Oslo, Norway
Job Category:Information Technology
Job Reference:BBBH63443_1743416126
Job Views:4
Posted:31.03.2025
Expiry Date:15.05.2025
Job Description:Junior Infrastructure / Incident Support Manager
Whitehall Resources currently require an Infrastructure and Incident Support Manager to work with a key client.
Please note this role requires 3 days onsite in Oslo Weekly.
- IT Infrastructure Management:
Oversee the maintenance and operation of all IT systems, including hardware, software, and network infrastructure. Ensure that all IT equipment is functioning optimally and troubleshoot any issues that arise. - Incident Management:
Respond to IT-related incidents promptly and efficiently to minimize downtime. Coordinate with other departments to resolve technical issues and ensure continuity of operations. Quickly identify and assess incidents, whether they are related to safety, security, or operational disruptions. Determine the severity and impact of the incident on restaurant operations. - Incident Response Coordination:
Coordinate immediate response actions to mitigate the impact of the incident. Ensure that all necessary resources (personnel, equipment, etc.) are mobilized effectively. Document and report incidents accurately, including details of the response and resolution. Ensure that all incident handling procedures comply with local regulations and corporate policies. - System Upgrades and Maintenance:
Plan and implement system upgrades and updates to keep the IT infrastructure current and secure. Schedule regular maintenance to prevent potential issues and ensure system reliability. - Security Management:
Implement and monitor security measures to protect the restaurant's data and IT systems from cyber threats. Conduct regular security audits and vulnerability assessments. - Vendor Management:
Manage relationships with IT vendors and service providers to ensure timely support and delivery of services. Negotiate contracts and service level agreements (SLAs) with vendors. - Staff Training and Support:
Provide training and support to staff on the use of IT systems and tools. Develop and update user manuals and training materials. - Project Management:
Lead IT projects, such as the implementation of new systems or technologies, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
- Technical Expertise: Strong knowledge of IT systems, networks, and security protocols.
- Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
- Project Management: Experience in managing IT projects from inception to completion.
- Communication: Excellent communication skills for interacting with staff, vendors, and management.
- Leadership: Ability to lead and take ownership and work closely with Management.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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