Major Incident Manager

Drive the resolution of critical IT incidents, coordinate technical teams, and keep stakeholders informed to minimize disruption.

• ITIL 4 certification
• 3–5 years of experience in Incident Management
• Fluent in Norwegian and English, both written and spoken
• Eligible for national security clearance
• Good technical understanding
• Participation in a 24/7 on-call rotation

When critical IT incidents strike, will you take the lead?

Join us as our next Major Incident Manager.

When major IT outages occur, clear directions make all the difference. Can you bring calm to a high-pressure situation, unite technical teams and keep everyone focused on restoring service?
We are looking for a Major Incident Manager who will thrive on turning complex challenges into coordinated action. You will drive the resolution of critical IT incidents, keep stakeholders informed and help minimize disruption to our customers’ businesses.

About the role

As a Major Incident Manager, you will be a key member of our Incident Management team, managing critical incidents and ensuring swift and effective resolutions. You will work closely with technical teams, the business and management to minimize operational impact and ensure transparency throughout the process.

The position is based in Drammen, and you will join a Nordic team working 24/7 to ensure stability and continuity.

You will participate in a 24/7 on-call rotation, which means you must be flexible and ready to manage critical incidents outside normal working hours.

Please note: The position requires you to be eligible for national security clearance.

Your responsibilities

• Coordinate and drive the resolution of Priority 1, Priority 2 and Major Incidents
• Ensure clear communication with affected customers and internal stakeholders throughout the incident lifecycle
• Document incidents and contribute to root cause analyses
• Collaborate with Problem Management and technical teams to prevent recurring incidents
• Follow up on incidents
• Contribute to the optimization and improvement of processes and procedures
• Report on KPIs and trends to management

About you

We expect you to have:

• ITIL 4 certification
• At least 3–5 years of experience in Incident Management
• Strong communication skills and the ability to maintain calm under pressure
• An analytical mindset and a structured approach to problem-solving
• Strong collaboration skills and the ability to work across teams and countries
• A good technical understanding
• Fluent in Norwegian and English, both written and spoken

To thrive in this role, we believe you are:

• Outgoing and relationship-focused: You quickly build trust and establish strong working relationships
• Proactive and decisive: You take initiative and ensure progress – even under pressure
• Team-oriented: You are motivated by working with others and contributing to shared success

About Atea Managed Services

We are experts in IT operations, helping our customers free up resources and increasing efficiency. We deliver high-quality managed services in our customers’ data centers, in the Public Cloud or in Atea Cloud. Atea Managed Services operates in five countries with more than 1,500 employees and round-the-clock staffing.

The recruitment process includes a brief telephone interview, a personality assessment and a background check. At Atea, we value diversity and inclusion – we want to be The Place To Be for everyone. We look forward to receiving your application

If you have any questions about the position, please contact:
Rikke Hay-Schmidt at rikke.hay-schmidt@atea.dk

RH

Rikke Hay-Schmidt

Global Process Owner

+4530780293