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Customer Service Executive

1 month ago

Oslo, Oslo County, Norway Findus Sverige AB Full time

About Us

Since 2015, Findus has been part of Nomad Foods, Europe's undisputed leader in frozen food, listed on the NYSE. Our portfolio includes beloved brands such as Findus, Birds Eye, Iglo, and Green Cuisine. With over 8,000 employees across 22 countries, we are committed to serving the world with better food, making it easier for everyone to enjoy tasty, healthy, and sustainable meals.

At Findus/Nomad Foods, our vision is to be the World's Frozen Food Champion. To support this, we are looking for a Customer Service Executive to join our team in Malmö, ensuring seamless customer service and logistics operations across the Nordic market.

About the Job

As a Customer Service Executive, you will be the key link between our internal teams and external stakeholders, ensuring that sales orders, logistics, and planning run smoothly. You will work closely with teams across Sales, Planning, Finance, and Quality, as well as external partners such as warehouses and transport providers.

Your Responsibilities

  1. Customer communication – Keep customers updated on order status and deliveries.
  2. Order management – Ensure smooth Order-to-Cash execution.
  3. Claims handling – Work with customers to resolve issues efficiently.
  4. Logistics coordination – Collaborate with warehouses and transport providers.
  5. Compliance & documentation – Maintain accurate records in line with Sarbanes-Oxley (SOX) requirements.
  6. Service level optimization – Strive to maintain the highest possible customer service levels.
  7. Quality coordination – Manage internal and external quality queries.
  8. Flexible task management – Adjust priorities to meet business needs.
  9. Support commercial teams – Provide input on Supply Chain discussions.

Who Are You?

Experience & Qualifications

  1. Previous experience in Customer Service, preferably within Supply Chain.
  2. Fluent in Norwegian or Swedish (Finnish is a plus).
  3. Strong English communication skills (written and spoken).
  4. Experience in working remotely with teams across different countries.
  5. Previous experience with SAP and ERP systems is a strong advantage.

Skills & Competencies

  1. Service-minded, structured, and solution-oriented.
  2. Analytical with high attention to detail.
  3. Excellent time management and prioritization skills.
  4. Strong knowledge of Excel and the Microsoft Office package.

We Offer

  1. An exciting and dynamic work environment in an international company.
  2. Career growth opportunities within Nomad Foods.
  3. A team of passionate colleagues dedicated to delivering the best for our customers.
  4. Competitive salary and benefits package, including collective agreements.

About the Position & Application

This position is a temporary position until the end of 2025 and you will be based in Lysaker. We practice a hybrid working model with 3 days at the office per week. We welcome your application as soon as possible but no later than April 22nd.

Please note: We are continuously screening applications and may fill the position before the deadline.

We can't wait to hear from you

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