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ServiceNow CSM Solution Consultant

1 month ago

Oslo, Oslo County, Norway Darwin Recruitment GmbH Full time

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ServiceNow CSM Solution Consultant, Oslo

Location: Oslo, Norway

Job Category:

Consulting

Job Reference:

JN -022025-102900_1739793267

Job Views:

16

Posted:

17.02.2025

Expiry Date:

03.04.2025

Job Description:

ServiceNow CSM Solution Consultant – Norway

A rapidly growing ServiceNow Full Lifecycle Partner is expanding across Europe and the US and is looking for ServiceNow CSM Solution Consultants to join its team in Norway. This role is ideal for an experienced CSM Consultant who can bridge the gap between business needs and technology, guiding customers through their ServiceNow CSM journey.

Responsibilities:
  1. Consult, design, and deliver ServiceNow Customer Service Management (CSM) solutions from initial requirements gathering to final implementation.
  2. Conduct workshops to map business needs and translate them into technical solutions.
  3. Design, configure, and implement CSM, ITSM, Employee Center, and ITOM following best practices.
  4. Work closely with customers to ensure solutions align with business needs and ServiceNow capabilities.
Qualifications:
  1. Strong experience with ServiceNow, particularly Customer Service Management (CSM).
  2. Relevant certifications, such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Application Specialist – Employee Service Center (CAS-ESC)
  • Certified Application Specialist – IT Operations Management (CAS-ITOM)
Experience working in Agile/Scrum environments.Proven ability to configure and implement multiple ServiceNow solutions.Deep understanding of ServiceNow architecture and system development.Fluent in Norwegian and English, both written and spoken.Preferred Skills & Traits:
  1. Ability to collaborate with both technical and business stakeholders.
  2. Strong communication skills with the ability to present technical solutions clearly.
  3. Problem-solving mindset with a customer-focused approach.
Company Culture:

The organization thrives on its 4 core values:

  1. Fun – A social, inclusive, and engaging work environment.
  2. Fair – Transparent evaluation, skills-based growth, and training opportunities.
  3. Focus – Exclusive dedication to ServiceNow, ensuring deep expertise.
  4. Future – A modern, flexible workplace that encourages creativity and efficiency.
What's Offered:
  1. Flexible working arrangements (hybrid onsite/remote model).
  2. Training & certifications to support professional growth.
  3. Social and team-building events in a dynamic work environment.
  4. Competitive compensation & performance-based bonuses.
  5. Pension scheme and additional employee benefits.

Interested in joining a fast-growing ServiceNow partner and working on cutting-edge CSM solutions? Reach out to learn more

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