Desktop EUC L1

3 days ago

Bergen, Vestland, Norway Iron Systems, Inc Full time
2-5 Years Of Experience

Scope of Work:
  • Maintain daily IT operations in Customer-owned locations to serve users' IT needs.
  • Provide hands & feet support for Servers or Networking activities as required at the specified location/facilities.
  • Support manufacturing-related IT equipment and applications as per SOP provided.
  • Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).
  • Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery).
  • Installation, Move, Add, and Change (IMAC) of Customer IT Assets.
  • VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.
  • Support conference rooms, telepresence, network, internet, and voice services and equipment (e.g., audio/video, networking, and unified communications).
  • Management of non-PC IT equipment - maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer.
  • Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
  • Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. Customer will provide specific training and instruction if needed.
  • Mobile Phone Support – Triage, asset management, configuration, and support as required.
  • Support for special events (Internal and External), recurring meetings, or after hours will be required on T&M chargeable basis.
  • Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams.
  • The ability to speak English and the local language (basic).
Key Responsibilities:
  • Responds to and diagnoses complex hardware, software, and network incidents under general supervision.
  • Prioritize and resolve customer and other team issues as soon as possible.
  • Ensure that incidents and requests are handled according to customer Priority Metrics.
  • As needed, escalate tickets.
  • Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
#J-18808-Ljbffr

  • Desktop Support Specialist

    3 days ago

    Bergen, Vestland, Norway Iron Systems, Inc Full time

    The role of a Desktop EUC L1 is crucial in maintaining daily IT operations in customer-owned locations to serve users' IT needs. This includes providing hands-on support for servers or networking activities as required, supporting manufacturing-related IT equipment and applications, and assisting the remote party with resolution by performing physical...

  • Network and Desktop Services Expert

    3 days ago

    Bergen, Vestland, Norway Iron Systems, Inc Full time

    This position is ideal for an individual who enjoys working with technology and providing exceptional customer service. As a Desktop EUC L1, you will be responsible for maintaining daily IT operations in customer-owned locations, providing technical support for servers and networking activities, and collaborating with customer technical teams.Duties and...

  • Technology Infrastructure Manager

    3 days ago

    Bergen, Vestland, Norway Iron Systems, Inc Full time

    The successful candidate will possess excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team. As a Desktop EUC L1, you will be responsible for maintaining daily IT operations in customer-owned locations, providing technical support for servers and networking activities, and...

  • IT Operations Technician

    3 days ago

    Bergen, Vestland, Norway Iron Systems, Inc Full time

    The Desktop EUC L1 plays a vital role in ensuring seamless IT operations in customer-owned locations. This involves maintaining daily IT operations, providing technical support for servers and networking activities, and collaborating with customer technical teams on infrastructure projects.Responsibilities:Diagnose and resolve complex hardware, software, and...