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Account Specialist

1 month ago


Oslo, Oslo County, Norway Refinitiv Full time

Account Specialist - Fluent Swedish & Norwegian

Account Specialist - Fluent Swedish & Norwegian

Apply remote type Remote Job: Hybrid locations NOR-Oslo-Apotekergata 10 time type Full time posted on Posted 5 Days Ago job requisition id JREQ188775

About the Role:

In this opportunity you will:

  • Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.

  • Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.

  • Track and manage all customer renewals, ensuring timely and accurate processing.

  • Prepare and send out quotes, contracts, and other necessary documentation.

  • Serve as a point of contact for customers regarding sales, renewal, and support inquiries.

  • Provide regular updates to the sales team and management on sales, renewal status and performance metrics.

  • Communicate with customers regarding upcoming renewals, addressing any questions or concerns.

  • Analyze customer data to identify trends and opportunities for improvement.

  • Maintain and update customer information in the CRM system.

About You:

You're a fit for the role if you have:

  • 3+ years experience in account management, retention & renewals, sales, or a related field.

  • Excellent communication and interpersonal skills.

  • Fluency in English as well as Swedish and Norwegian.

  • Proficiency in CRM software and sales tools, driving utilization of tools and process training.

  • Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.

  • Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.

  • Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.

  • Strong organizational skills with the ability to manage multiple tasks and deadlines.

  • Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.

  • Ability to work effectively with cross-functional teams.

What's in it For You?

  • Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.

  • Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus.

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).

  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

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