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Audio Visual Technician

1 month ago

Oslo, Oslo County, Norway Wipro Full time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com

About the Role:

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for client's diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at client locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

What you need to have:
  • Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
  • Dispatch Technicians: 2+ years of experience; capable of troubleshooting diverse technical issues across locations.
  • Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
  • Strong understanding of quantum computing and research environments.
  • Proficient in hardware and peripheral management.
  • Ability to coordinate and troubleshoot within a research setting.
  • Quantum Support: Monday to Friday, 9 AM to 5 PM (local time) at research hubs.
What you will do:
  • Work during local business hours of that specific location. Expertise on local language with English written and communication expertise.
  • Strong communication skills, with a customer-focused approach to resolving issues.
  • Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
  • Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
  • Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
  • Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
  • Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
  • Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
  • Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
  • Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
  • Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.
Key Responsibilities:
  • Provide onsite support at client research hubs (5 global locations).
  • Offer support 4 hours per week during local business hours at each site.
  • Manage peripheral stock (mice, keyboards, monitors) for the research hubs.
  • Ensure availability of peripheral stock through business administrators.
Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: IT Services and IT Consulting
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