Sales Professional

3 weeks ago

Oslo, Oslo County, Norway TN Norway Full time

Join the World of Ralph Lauren for our new Store in Oslo, Norway

We are currently seeking a passionate and style-oriented Sales Professional to join our team in Oslo on a full-time basis.

Responsibilities
  • Welcome and assist the customer (Connect), identify their needs (Convert), conclude the transaction (Confirm), and comply the customers' details into the database in order to (Continue) to stay connected and maintain the highest level of service.
  • Meet store and personal sales objectives and KPIs by delivering an elevated level of service and experience to all customers in store and via outreach.
  • Acquire, develop and retain a loyal client base of Very Important Customers (VICs) through competently utilizing the company clientelling tools and progressive ways of selling.
  • Participate in online sales platforms and digital sales.
  • Promote and leverage other in-store services available to customers, including but not limited to: Alterations, Gift cards, Personalization, Delivery service, Transfers, Holds, Private appointments, Ralph Lauren Home, online and digital services, and other store locations.
  • Maintain and share an in-depth level of product knowledge and stock availability.
  • Remain up to date with competitor activity including trends, events, and campaigns within the local and wider community.
  • Participate in store merchandising activities in line with the Ralph Lauren Brand Image directives and standards, including but not limited to: Daily stock maintenance and folding standards, replenishment, product transfers, new product launches, and seasonal floor changeovers.
  • Assist customers in all areas of the customer journey.
  • Communicate product and customer feedback to managers.
  • Contribute to the maintenance of standards in the back of house and communal areas.
  • Adhere to all company policies and standard operating procedures at all times.
  • Actively participate and contribute to store Brilliant briefs and training.
Experience, Skills & Knowledge
  • Several years of experience in retail sales and service.
  • Maintains in-depth product knowledge of non-specialized departments.
  • Consistently acquires, develops and retains customer relationships.
  • Strong performer across all sales platforms including progressive ways of selling.
  • Moves with urgency to deliver results.
  • Contributes to store sales objectives as well as achieving personal sales goals.
  • Communicates with confidence.
  • Exhibits pride through a positive demeanor, body language, personal presentation, and dress standards in line with the Ralph Lauren expectations.
  • Identifies and acts on self-development opportunities to improve performance.
  • Connects with and demonstrates the RL CFA's: Empowerment with Personal Accountability, Straight Talk, Moves with Urgency, One Team Focused on the Consumer, Focus on What Matters Most.
  • Fluency in Norwegian and English is mandatory, both spoken and written.
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