Customer Support with Norwegian
4 weeks ago
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Paid relocation to Lisbon - Portugal
Your Tasks
- Handle incoming user requests via telephone, email, and chat.
- Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
- Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
- Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Fluency in Norwegian language (must be at least C2)
- Fluent in English language (at least B2)
- Customer orientation, problem-solving skills, teamwork.
- Base salary: 1346€ gross x 12 months - with accommodation included.
- Monthly performance bonus.
- Full-time (40h/week), fixed-term Portuguese employment contract in accordance with Portuguese labor law.
- Health insurance coverage for both public and private sectors.
- Paid flight ticket to Lisbon.
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