Growth Account Manager

Ready to take partner relationships to new heights?

Are you passionate about building long-lasting relationships and driving growth within the luxury lifestyle and travel industry? If you thrive on managing high-level accounts, fostering meaningful partnerships, and delivering exceptional results, this is your opportunity to join a dynamic team at the forefront of luxury innovation.

As our Growth Account Manager, you will focus on day-to-day account management while driving long-term success with our key business partners. Your expertise in relationship management will be the foundation for enhancing partner engagement, increasing satisfaction, and growing revenue streams. This is your chance to work in a fast-paced, high-end industry, managing critical accounts and fostering relationships that result in mutually rewarding outcomes.

What You'll Do:Day-to-Day Account Management

• Act as the main point of contact for your portfolio of business partners, handling their needs with precision and care.
• Provide consistent and proactive support to partners, ensuring seamless delivery of services and maintaining trust.
• Collaborate with internal teams to troubleshoot issues, address partner concerns, and ensure operational excellence.
• Maintain accurate and up-to-date account records using CRM tools, ensuring all partner interactions are documented and actionable insights are tracked.

Relationship Management

• Build and nurture strong, trust-based relationships with key stakeholders at all levels within partner organizations.
• Conduct regular check-ins, performance reviews, and strategy sessions to understand partner goals and align on mutual objectives.
• Act as a strategic advisor to partners, offering insights, recommendations, and solutions that enhance their offerings and client satisfaction.
• Develop a deep understanding of each partner's business, tailoring solutions to meet their unique needs and priorities.

Growth & Strategic Development

• Identify upselling and cross-selling opportunities that align with partner objectives and increase revenue.
• Monitor market trends, competitor activity, and industry insights to propose innovative solutions and stay ahead of the curve.
• Work closely with the sales and business development teams to onboard new partners and ensure their integration into our service ecosystem.
• Collaborate with internal product teams to tailor offerings that resonate with partners' high-net-worth clients.

Performance Monitoring & Reporting

• Regularly analyze account performance, identifying areas for improvement and proposing action plans.
• Provide detailed reports to partners and internal leadership, showcasing successes, growth opportunities, and areas of focus.
• Ensure all metrics are aligned with overall business goals and partner expectations.

RequirementsKey Competencies

• Language Requirements: Professional proficiency in Norwegian and English (Additional languages such as Swedish or Danish are beneficial)
• Relationship Builder: You have an innate ability to connect with stakeholders, foster trust, and maintain long-term partnerships.
• Organized & Detail-Oriented: You excel at managing multiple accounts and ensuring every detail is accounted for.
• Client-Centric Mindset: You approach every interaction with a focus on creating value for your partners and their clients.
• Strategic Thinker: You can see the big picture while also managing the finer details, aligning your work with broader business objectives.
• Effective Communicator: You excel in delivering clear, persuasive, and professional communication to partners and internal teams.
• Resilient & Adaptable: You thrive under pressure and adjust to evolving priorities without compromising on quality.

Desired Skills & Experience

• Proven experience in account management or relationship management, preferably in the luxury lifestyle, travel, or hospitality sectors.
• Strong knowledge of CRM tools and experience using them to manage accounts and drive efficiencies.
• Exceptional negotiation and problem-solving skills, ensuring win-win outcomes for partners.
• Familiarity with the luxury market, particularly within lifestyle management, concierge services, and high-net-worth client expectations.
• Bachelor's degree in business, marketing, hospitality, or a related field (or equivalent experience).

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Work-Life Balance: Permanent, Part-Time contract (20-25 hours per week)
• Competitive salary package (depending on experience)
• Remote working: Home Office within Norway.
• Paid time away from work: Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals: One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards: Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays: possibilities to Travel and Work anywhere in the world
• Employee Discounts: Access to lots of great travel and entertainment discounts as our clients' members would
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Thank you for considering a career with us. Don't miss the opportunity to join our team The application deadline for this position is 13. February 2025. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application

Seniority level

• Associate

Employment type

• Part-time

Job function

• Travel Arrangements

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