Senior Manager Payment Operations

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Circle K Europe is looking for a new team player, who would like to join our European team with responsibility for the BeNeLux and Germany markets.

BeNeLux and Germany

Type of Employment: Permanent

Visa requirements: A valid work permit from the EU/EEA (relocation assistance is not provided)

With faster innovation pace, new customer expectations and tightening regulation, efficient and secure card and payment operations is a top priority for Circle K. As a global fuel retailer, we are striving to continuously stay at the forefront by making payments easy for our customers and for Circle K.

As Circle K recently expanded our operations into the Belgian, Netherlands, Luxembourg and German markets, we now seek a Senior Manager Payment Operations to secure professional payment operations in these markets.

The role is business critical and part of our European Payment Operations team. Job location is flexible, however preferably located in BeNeLux or Germany.

Your main responsibilities will be to ensure end-to-end quality and performance across our payment processes. You will work on integrating and optimizing our current issuing, processing and settlement setup for bank cards and our private label fuel cards.

Other key areas to cover include card and payments related compliance, fraud prevention and vendor management, and participation as subject matter expert in strategic payment development projects and ensure secure and stable payment operations across the value chain.

As Senior Manager Payment Operations you will play a pivotal role in securing operational excellence, security and stability of critical payment processes in BeNeLux and Germany:

1. Contribute to strategy development and support operational implementation of global and regional payment initiatives.
2. Support definition of vendor strategy and optimization of current and future state card issuance and PSP vendor mix.
3. Manage and optimize card issuing and acquiring vendor performance against cost and efficiency targets.
4. Play a central role in integration projects, including standardization of platforms and process efficiencies across fuel card issuance and bank card processing.
5. Contribute to defining and implementing future state card & payment architecture and operating model.
6. Responsible for defining, measuring and follow-up of key vendor performance KPIs/SLAs.
7. Support incident handling processes, and optimize pre-, during- and post-incident processes to improve robustness.
8. Act as subject matter expert in strategic projects covering card issuing and payment processing platforms, incl. virtual card issuance, EV charging, mobile payments, etc.
9. Drive standardization and efficiency in end-to-end processes from card issuing to payment acceptance and settlement through close collaboration with key internal stakeholders, IT, Finance, Treasury, etc.
10. Ensure continuous compliance, security and stability for card and payment systems in close collaboration with European compliance lead and IT security lead.
11. Help define compliance scope for BeNeLux and German markets and support required PSP license applications and implementation.
12. Responsible for regional compliance processes related to certifications and fraud management and prevention, including investigation, mitigation and reporting.

Relevant higher education (5-7 years, Master in business administration, economics, technology, +10-15 years experience from payments and financial services, management consulting and/or cross functional roles in comparable organizations.

Detailed technical and commercial insight into payment industry generally and fuel cards specifically.

Solid experience with process optimization and operating model design and implementation, with management consulting toolbox and problem-solving skillset.

Experience working with large data sets and presenting complex materials structured and simplified.

Experience working with diverse range of multinational stakeholder groups across multiple functional disciplines, including experience from Business and IT.

Strong business acumen, an analytical mindset and keen interest in cards and payment technology.

Experience with financial services/payments regulations and compliance processes is an advantage.

Fluent in English (oral and written).

Pro-active, flexible with a positive can-do attitude in a fast-paced business environment.

Analytical, structured and commercially astute.

Team player, with strong relationship building, inter-personal and influencing skills.

Excellent English oral and written communication skills.

Our office employment opportunities offer you career growth with an international company, plus a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here's some of the exciting perks we offer:

We are a proud receiver of the Gallup Exceptional Workplace Award (GEWA) for 3 years in a row.

Complete benefits packages (health insurance, pension contribution).

Paid time off plan including vacation, sick days and personal days.

Work in a collaborative, dynamic, high performing and diverse team.

Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.

Hybrid work to allow a sustainable work-life balance.

At Circle K, our culture is shaped by our team members and how we treat each other. Our guiding principles are the core values we live by and inform all our actions and business decisions. You can find them at our website. We hope they resonate with you and look forward to discussing them during your interview.

We encourage you to apply by September 15 , 2024. The candidates will be reviewed on a continuous basis.