Senior Sales Professional

4 weeks ago

Oslo, Oslo County, Norway TN Norway Full time
Senior Sales Professional - New store in Oslo, Norway

Client: Ralph Lauren

Location: Oslo, Norway

Job Category: Other

Job Reference: 82169e4b4de0

Job Views: 2

Posted: 16.04.2025

Expiry Date: 31.05.2025

Job Description:

Position Overview:

Ralph Lauren is excited to announce the opening of our newest store in Oslo, Norway. We are currently looking for 3 Senior Sales Professionals to join our team and represent our iconic brand. Join us in bringing the world of Ralph Lauren to Oslo Apply today to become a part of our story

Essential Duties & Responsibilities:

  1. Welcome and assist the customer (Connect), identify their needs (Convert), and conclude the transaction (Confirm), complying with customer details in the database to stay connected (Continue) and maintain the highest level of service.
  2. Meet the store and personal sales objectives and KPIs by delivering an elevated and personalized level of service and communication to all customers in-store and via outreach.
  3. Continuously build and nurture a loyal client base of Very Important Customers (VIC's), Super VIC's & Top clients.
  4. Have advanced skills in the company clienteling and digital tools and resources to acquire, develop, and retain clients.
  5. Have advanced skills in the online sales platforms (Concierge, Hero).
  6. Consistently leverage customer in-store services, including but not limited to: Alterations, Gift cards, Personalization, Delivery service, Transfers, Holds, Private appointments, Ralph Lauren Home, online and digital services, and other store locations.
  7. Maintain an in-depth level of product knowledge.
  8. Effectively network and stay updated with competitor activity, including trends, events, and campaigns.
  9. Participate in store merchandising activities in line with the Ralph Lauren creative directives and standards, including but not limited to: Daily stock maintenance and folding standards, replenishment, product transfers, new product launches, and seasonal floor changeovers.
  10. Assist customers in the fitting room in line with the company standard operating procedures.
  11. Assist customers during till sales transactions in line with the company standard operating procedures.
  12. Communicate product and customer feedback to buyers and managers.
  13. Lead Brilliant briefings.
  14. Contribute to the maintenance of standards in the back of house and stock room areas.
  15. Adhere to the company Asset Protection policies and standard operating procedures at all times.
  16. Actively participate and contribute to store Brilliant briefs and training.
  17. Follow the company health and safety policies and standard operating procedures at all times.

Experience, Skills & Knowledge:

  1. Advanced experience in retail sales and service.
  2. Maintains in-depth product knowledge of non-specialized departments.
  3. Consistently acquires, develops, and retains customer relationships.
  4. Strong performer across all sales platforms including progressive ways of selling.
  5. Moves with urgency to deliver results.
  6. Contributes to store sales objectives as well as achieving personal sales goals.
  7. Communicates with confidence.
  8. Exhibits pride through a positive demeanor, body language, personal presentation, and dress standards in line with Ralph Lauren expectations.
  9. Identifies and acts on self-development opportunities to improve performance.
  10. Connects with and demonstrates the RL CFA's: Empowerment with Personal Accountability, Straight Talk, Moves with Urgency, One Team Focused on the Consumer, Focus on What Matters Most.
  11. Fluency in Norwegian and English is mandatory, both spoken and written.
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