We are now looking for Customer Support Consultant

• Sektor Privat

Support customers with technical and functional issues for Elsmart, taking ownership of cases from receipt to resolution.

• Relevant education within IT, technology, energy or electrical engineering, or equivalent experience
• Good communication skills in Norwegian or another Scandinavian language, and English
• Strong troubleshooting and problem-solving skills
• Knowledge of system configuration, integrations and data flows is an advantage
• German language skills are an advantage
• Competitive compensation package
• Large degree of influence in shaping and developing the role

We are now looking for Customer Support Consultant

Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations.

We are now looking for Customer Support Consultant who can help us to continuously improve Volue’s ability to provide value to customers in line with the Volue mission.

As a Customer Support Consultant, you will be part of our Nordic Distribution Support team, primarily working with support for Elsmart. You will help our customers solve both technical and functional issues and provide advice and guidance on how to use our solutions.

An important part of the role is taking ownership of customer cases from the moment they are received until they are resolved or handed over to the appropriate team. You will work systematically to log, prioritize, investigate and follow up cases, while ensuring clear and helpful communication with the customer throughout the process.

Our ambition is to resolve as much as possible within Support. This means being curious, enjoying troubleshooting and investigation, and being willing to dig a little deeper into an issue before involving other teams when needed.

What you will be doing to make a difference:

Receive, log and prioritize customer requests and incidents

Investigate and troubleshoot technical and functional issues

Follow up with customers throughout the lifecycle of a case and ensure clear and proactive communication

Coordinate cases that require involvement from other teams or areas of expertise

Work closely with Managed Services, Consultants, Developers and Product

Contribute to identifying underlying causes of recurring incidents

Follow established processes for prioritization, escalation and Major Incident handling

Contribute to knowledge sharing and continuous improvement of how we work within Support

When relevant, contribute to customer training and other activities related to our solutions

What you need to succeed:

We are looking for someone who enjoys working at the intersection of technology, problem solving and customer dialogue. Previous experience with Elsmart is not necessarily required. What matters most is that you are curious, structured and motivated to learn, and that you enjoy understanding both the technology and how our solutions are used by our customers. This role is particularly well suited to someone who is early in their career and wants to develop further within technical support, problem solving and customer dialogue.

You may recognize yourself in several of the following:

You have relevant education within IT, technology, energy or electrical engineering, preferably combined with 1–3 years of relevant professional experience. We also welcome applications from recent graduates with a relevant background and a strong motivation to learn. Relevant professional experience can compensate for formal education.

You enjoy troubleshooting and finding solutions to problems that do not necessarily have an obvious answer.

You are structured and able to prioritize when several cases require attention at the same time.

You communicate clearly, both verbally and in writing, and can make technical topics understandable to customers.

You enjoy customer interaction and take ownership of cases through to a resolution or a clear next step.

You are curious about technology and motivated to continuously develop your own knowledge.

You enjoy collaborating with others and sharing knowledge within the team.

You take initiative and responsibility while also recognizing when it is appropriate to involve others.

Knowledge of system configuration, integrations and data flows is an advantage, but not a requirement.

You communicate well in Norwegian or another Scandinavian language, as well as English. If you also speak German, we consider this a clear advantage.

Reasons to join Volue team and what we offer:

Large degree of i