Senior Customer Success Manager

Manage a portfolio of B2B SaaS customers, driving value, reducing churn, and supporting upsell initiatives as a parental leave cover.

• 3+ years of experience in a Customer Success role for SaaS B2B
• Experience in Conversational AI or CX automation is preferred
• Proven track record of managing customer accounts and renewals
• Fluency in English, and either Norwegian, Danish or Swedish
• Experience building relationships with key stakeholders
• Challenging, varied and engaging work tasks
• An engaging and independent work environment

Senior Customer Success Manager

Ready to shape the future of AI-powered customer experiences? Join boost.ai, a recognized challenger in the Gartner Magic Quadrant for Conversational AI, and help our incredible customers in banking, insurance, telco and beyond turn AI strategy into measurable business impact. We’re looking for a Senior Customer Success Manager (parental leave cover) who can influence customer experience, drive value creation, and build partnerships that fuel growth. Join our Customer Success team in our Head Office in Stavanger or a local office in Oslo, Stockholm, Copenhagen. Fluency in Norwegian, Danish or Swedish is essential for this role as well as English. As a Senior Customer Success Manager, you will support boost customers through proactive, high-touch consulting to help them achieve their CX goals and maximise the value they achieve with the boost.ai platform. Acting as a trusted advisor, you'll provide strategic guidance on advanced features and use cases, helping customers drive results in their CX automation journey. You will manage a portfolio of customers across the Nordics, Europe and the UK, align with executives and key stakeholders, and collaborate across internal and external teams to drive customer outcomes and growth. Your success will be measured by key metrics like Net Revenue Retention, Usage, Health and CSAT. We are looking for a Senior CSM based in our Norwegian headquarters in Stavanger or one of our local offices in Oslo, Stockholm, Copenhagen.

• 3+ years of experience in a Customer Success role for SaaS B2B, ideally in the Conversational AI space or CX automation more broadly.
• Proven track record of managing customer accounts, focusing on long‑term success and renewals.
• Experience building relationships with key stakeholders to drive business value.
• Ability to develop and execute strategies to reduce churn and drive upsell initiatives.
• Strong communication skills to influence strategic decisions and customer direction.
• Structured approach to project management with a focus on timely, high-quality results.
• Fluency in English, and Norwegian, Danish or Swedish is essential.

Ready to shape the future of AI-powered customer experiences? Join boost.ai, a recognized challenger in the Gartner Magic Quadrant for Conversational AI, and help our incredible customers in banking, insurance, telco and beyond turn AI strategy into measurable business impact. We’re looking for a Senior Customer Success Manager (parental leave cover) who can influence customer experience, drive value creation, and build partnerships that fuel growth. Join our Customer Success team in our Head Office in Stavanger or a local office in Oslo, Stockholm, Copenhagen. Fluency in Norwegian, Danish or Swedish is essential for this role as well as English. As a Senior Customer Success Manager, you will support boost customers through proactive, high-touch consulting to help them achieve their CX goals and maximise the value they achieve with the boost.ai platform. Acting as a trusted advisor, you'll provide strategic guidance on advanced features and use cases, helping customers drive results in their CX automation journey. You will manage a portfolio of customers across the Nordics, Europe and the UK, align with executives and key stakeholders, and collaborate across internal and external teams to drive customer outcomes and growth. Your success will be measured by key metrics like Net Revenue Retention, Usage, Health and CSAT. We are looking for a Senior CSM based in our Norwegian headquarters in Stavanger or one of our local offices in Oslo, Stockholm, Copenhagen.

• 3+ years of experience in a Customer Success role for SaaS B2B, ideally in the Conversational AI space or CX automation more broadly.
• Proven track record of managing customer accounts, focusing on long‑term success and renewals.
• Experience building relationships with key stakeholders to drive business value.
• Ability to develop and execute strategies to reduce churn and drive upsell initiatives.
• Strong communication skills to influence strategic decisions and customer direction.
• Structured approach to project management with a focus on timely, high-quality results.
• Fluency in English, and Nor