General Manager

General Manager - Hamn i Senja

Lead the transformation of one of Norway's most iconic destinations

Hamn i Senja is entering a defining new phase. As the first of several Sport Impact Norco's Nordic basecamps network, Hamn i Senja is being repositioned as a premium adventure basecamp in Northern Norway - rooted in nature, Nordic culture, outstanding hospitality, and unparalleled adventure and activity offerings.

We are now seeking a General Manager (GM) with a strong background in hotel and resort operations, capable of leading a comprehensive operational, cultural, and commercial transformation in close partnership with an engaged Board and owners.

This is both a operational and strategic role. It is a change leadership through operational excellence role.

The Role - purpose and scope

As General Manager, you are the overall leader of Hamn i Senja and fully accountable for:

• Operational excellence across accommodation, F&B, activities and guest experience
• Financial performance, cost control and profitability
• Leading the repositioning into a Premium Adventure Basecamp
• Building culture, competence and leadership depth in the organisation

You will work closely with the Board on strategy, transformation priorities and long-term development, while maintaining strong hands-on leadership in daily operations.

Key Responsibilities

• Lead the implementation of our quality standards at Hamn i Senja
• Translate the Premium Adventure concept into concrete products, services, rituals, and guest journeys
• Drive cultural change from traditional hotel operations to a modern, experience-led basecamp mindset

Operational excellence

• Build smooth, predictable, and safe operations year-round
• Develop strong collaboration between accommodation, F&B, and activity teams
• Financial management and performance
• Full P&L responsibility with KPI and forecast reporting
• Strong cost control, forecasting, budgeting, and cash-flow management
• Improve operational efficiency without compromising guest experience

People, leadership, and culture

• Build and lead a strong management team
• Develop a high-performance, values-driven culture aligned with Sport Impact and "Hamn-family" values
• Ensure clear structures, accountability, and leadership presence across the organisation

Product, experience, and F&B development

• Further develop Hamn i Senja's adventure portfolio (signature adventures, daily activities, micro-moments)
• Ensure food & beverage reflects "taste of place" - local, seasonal, story-driven Nordic cuisine together with our F&B Manager

Sustainability and community

• Ensure compliance with sustainability and regenerative commitments
• Actively engage with local communities, suppliers and partners
• Make Hamn i Senja a positive contributor to nature, culture and local economy

Reporting and governance

• Reports to: Board of Directors, Senja Hospitality Holding AS
• Works closely with: Owners, Board and CEO - Sport Impact Norco

Candidate Profile

Experience and background

• Proven General Manager / senior leadership experience from hotel, resort or destination-based hospitality
• Strong operational background - understands the reality of running a complex, year-round operation
• Experience from nature-based tourism, adventure travel or premium hospitality is an advantage
• Formal education is an advantage but may be compensated by relevant leadership experience.

Leadership style and personal qualities

• Trustworthy leader with strong execution power
• Hands-on, visible and present - leads by example
• Strong people leader who builds motivation, ownership and pride
• Commercially minded, yet deeply guest- and quality-oriented
• Genuinely passionate about nature, outdoor life and place-based experiences

Language

• Fluent English (spoken and written) - working language
• Scandinavian language skills are an advantage, but no prerequisite

Why Join Hamn i Senja Now?

• Lead one of Norway's most exciting destinations on a repositioning journey
• Be part of building the "Flagship of Arctic Adventures"
• Work with engaged staff, owners and an ambitious, competent Board
• Shape a destination with real impact - for guests, employees, community and nature

Søknadsfrist: Snarest