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Mobile App Security Engineer Customer Success
2 weeks ago
Promon operates at the forefront of innovation, emerging trends, and high-end mobile app security solutions. Our company is trusted by some of the world's largest enterprises to secure their apps from cyber threats.
You will be part of a vibrant culture and help drive our ambitious plans for the future. Our headquarters is based in Oslo, Norway, and we have employees and customers all over the world.
This role offers an exciting opportunity to start your career in cybersecurity and technology. You will be at the intersection of development and customer success, helping to bridge the gap between technical expertise and client satisfaction.
Your Responsibilities
- Collaborate with the development team to maintain up-to-date knowledge of product features and cybersecurity-related technical issues.
- Analyze security-related issues, identify code-related problems, and communicate technical details to both technical and non-technical audiences.
- Combine technical expertise with a customer-centric approach to meet client needs and ensure secure, high-quality user experiences.
- Provide technical support to clients and manage incoming technical issues and cases.
Preferred Skills and Experiences
- A service-minded attitude with attention to client needs.
- Strong sense of responsibility and ownership over work and client relationships.
- Ability to take on complex technical tasks and solve problems efficiently.
- Fluency in English.
- Experience working with applications in an academic, professional, or personal project setting.
- Previous experience in customer service or client-facing roles.
- Bachelor's or master's degree in IT, programming, or security.
