
Digital Transformation Consultant
2 days ago
Gelato is revolutionizing the printing industry with its innovative GelatoConnect platform. We're seeking a skilled Solutions Engineer to join our team in Oslo, Norway.
About Us:We empower ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. Our network connects over 140 production partners in 32 countries, delivering custom products to five billion people in just 72 hours.
GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands.
Your Role:As a Solutions Engineer, you will collaborate with internal teams and customers to design solutions that meet customer requirements while demonstrating the full value of GelatoConnect. You will play a critical role in the sales process, bridging the gap between technical functionality and business needs.
Your Key Responsibilities:
- Collaborate with the sales team to understand customer needs and requirements.
- Work with customers to gather requirements and understand their business challenges.
- Prepare and deliver technical presentations and product demonstrations to existing and new customers.
- Develop proposals, including scope, cost estimates, and implementation timelines.
- Design and recommend solutions that meet customer needs.
- Answer technical questions and address customer concerns during the sales process.
- Provide input on sales strategies and tactics to improve customer engagement.
- Build and maintain strong relationships with customers, acting as a trusted advisor.
- Conduct training sessions and workshops for customers and internal teams.
- Collaborate closely with cross-functional teams to align service delivery with overall business objectives, prioritize customer needs, and drive product enhancements based on customer feedback.
- Stay updated on industry trends, emerging technologies, and competitive products.
- Enable Account Executives to provide overview product demonstrations.
You have a start-up mentality, incredible stamina, resilience, and grit. You're a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution.
Embracing change, complexity, and ambiguity while also navigating a little bit of chaos is essential for success in this role.
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