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Customer Success Consultant

1 week ago

Bergen, Vestland, Norway Merck Gruppe - MSD Sharp & Dohme Full time

About the Job

  • Product Expertise: Develop a deep understanding of our livestock dairy technology solutions to effectively assist customers.
  • Onboarding and Training: Visit customers on-site to guide them through the onboarding process, ensuring they can maximize the benefits of our products.
  • Farm Assessments: Evaluate farm routines and advise on optimization strategies, focusing on reproduction, calf and heifer management, health, and milk quality.
  • Ongoing Support: Address customer inquiries regarding product functionality and usage through our CRM system.
  • Customer Engagement: Build lasting relationships with customers by understanding their needs and advocating for them within the company.
  • Commercial Opportunities: Identify opportunities for upselling and collaborate with the sales team to promote additional products and services.
  • Feedback Collection: Gather and document customer feedback to measure satisfaction and identify improvement areas.
  • Collaboration: Work with the customer success team to stay updated on product knowledge and promote online self-service options.
  • Training Material Development: Collaborate with the Customer Success Administrator to refine training materials to meet local needs.
  • Advocacy: Participate in local farm shows or multi-farm events to promote dairy production management and technology use.

Required Skills and Qualifications

  1. 3-5 years of experience in a customer-facing role such as customer success, training, or account management.
  2. Passion for agriculture and technology, with a solid understanding of the dairy livestock industry, including reproduction, cow health, nutrition, and milk quality.
  3. Veterinarian background is preferred.
  4. Bachelor's degree in a related field or equivalent work experience.
  5. Strong interpersonal and communication skills, fluent in Norwegian and proficient in English.
  6. Technical aptitude and the ability to understand complex products and systems.
  7. Proactive, self-motivated, and capable of working independently and in a team.
  8. Excellent organizational skills and attention to detail.
  9. Sales-oriented mindset is a plus.
  10. Basic proficiency with CRM software and operational tools is preferred.