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EMEA Growth and Retention Lead
3 weeks ago
We are seeking an accomplished Director of Customer Success to spearhead our EMEA customer success efforts. As a member of our executive team, you will contribute to shaping our overall business strategy, driving growth, and enhancing customer satisfaction.
Key Responsibilities:- Developing and executing a comprehensive customer success strategy for EMEA.
- Leading the customer success function, encompassing technology implementation, process development, and team performance measurement.
- Collaborating with Sales, Product, and Engineering teams to deliver outstanding customer experiences.
- Fostering strong relationships with our largest customers, serving as their trusted advisor in achieving business objectives.
- Activating and renewing our customer base, championing their interests within Deel.
- 8+ years of experience in customer success leadership, preferably in a fast-paced, dynamic environment.
- Proven track record of driving business growth, improving customer satisfaction, and expanding customer bases.
- Exceptional leadership, organizational, and communication skills, with ability to build and lead high-performing teams.
- Strong analytical and problem-solving skills, with ability to navigate complex customer issues.
- Relentless execution ethic and passion for delivering exceptional results.
