Customer Experience Ambassador

1 day ago


Oslo, Oslo County, Norway TN Norway Full time

About the Team

Our Logistics team is dedicated to optimizing the applicant and rider experience.

We are a dynamic and growing team that values innovation, teamwork, and customer satisfaction.

We are looking for someone who shares our passion for delivering exceptional results and is committed to making a positive impact on our customers' lives.

The ideal candidate will have a strong ability to build positive relationships with applicants and riders, and will be able to communicate effectively in both Norwegian and English.

Responsibilities
  1. Support potential new riders through our application process.
  2. Guide applicants and new riders through the application steps.
  3. Reach set engagement targets of new riders through structured and efficient work in our engagement portal.
  4. Assist newly engaged riders in getting started efficiently.
  5. Accurately document interactions in our systems and track data using tools like Sheets.
Requirements
  1. Bachelor's degree or relevant work experience.
  2. Previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.
  3. Technical skills: Proficiency with G-Suite (Sheets and Slides), experience with support systems.
  4. Language: Fluency in Norwegian and English, both verbal and written.


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