Senior Technical Operations Specialist
2 weeks ago
The Senior Technical Operations Specialist will be a key team member within the EMEA Operations Team at Mavenir. The successful candidate will provide technical expertise to customers and operations teams across the Mavenir product portfolio and deployments. This role will involve providing a technical interface to other teams, both internal and external, and ensuring an effective flow of information between teams.
The ideal candidate will have strong technical knowledge of EPC, 5GC, NFV, and Kubernetes, as well as excellent communication and interpersonal skills. They will be able to work under pressure to meet tight deadlines and will have a good understanding of software engineering principles.
Key Responsibilities:
- Establish strong relationships with R&D teams and act as the key project interface
- Work with customers to deploy and integrate systems into their networks and provide technical support
- Run acceptance testing with customers to verify product functionality
- Improve coding knowledge and investigate issues before escalating to R&D
- Demonstrate continuous process improvement and participate in lessons learned activities
- Communicate with customers to establish problem details and requirements
- Stay focused on project timelines to ensure key milestones are met
- Prepare project documentation and participate in reviews
- Escalate critical issues to the Technical Operations Lead
- Assist support teams with upgrades and review bug tracking system entries
- Participate in work streams to improve product debug capabilities
- Provide technical support and coaching to EMEA Support Teams
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