
Linux System Administrator
1 day ago
**About Us**
Canonical is a leading technology firm that drives the global shift to open source. We are at the forefront of creating innovative solutions for AI, IoT, and cloud computing using Ubuntu, one of the most influential open-source projects.
We are seeking a skilled **Linux Desktop Support Engineer** to join our team. This role involves delivering exceptional technical support experiences for customers leveraging Ubuntu and open-source products. If you have a passion for technology and a willingness to learn, we encourage you to apply.
The successful candidate will be responsible for:
- Providing technical expertise and support for employees
- Taking ownership of new cases via telephone, email, and web
- Acting as an internal customer advocate, keeping them updated in a timely manner
- Maintaining high customer satisfaction by setting the right expectations and fulfilling commitments
- Contributing new knowledge base articles and maintaining existing ones
- Drafting and distributing technical notices for internal and external communication
To succeed in this role, you will need:
- Bachelors or equivalent degree in a technical field from an accredited college or university
- Experience with system performance troubleshooting
- Experience with Linux troubleshooting, including collecting logs and stack traces, fine-tuning configuration files
- Experience with Linux integration with other environments, such as authentication/directory services, network file systems
- Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C or C++, Go)
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
- Strong written and verbal English communication skills
We offer a remote working environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, parental leave, employee assistance programme, and opportunities for travel and professional growth.
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