Customer Engagement Specialist and Content Creator
2 weeks ago
At Timely, we're revolutionizing time tracking for companies using cutting-edge AI technology. Our innovative tool automates the creation of time sheets by correlating computer activity with projects and tasks, allowing for a seamless and efficient time-tracking experience.
Job Description:In this role, you will be responsible for designing, executing, and optimizing customer-centric content that drives adoption, engagement, account expansion, and customer advocacy. You will support a hybrid product-led growth and sales-led growth go-to-market strategy using content that engages our customers to explore and adopt the product.
Key Responsibilities:- Support Hybrid Go-to-Market Strategy: Design and create multi-channel customer engagement content that links product features to customer pain points.
- Build Strong Relationships with Customers: Understand their challenges, uncover success stories, and identify opportunities to inspire others to use our product.
- Report and Analyze Performance Data: Optimize content and share insights with stakeholders to drive business outcomes.
- Represent the Voice of Timely's Customers: Identify and share use cases from our ideal customer profiles and spearhead customer advocacy efforts.
- 4+ years of experience in content marketing strategy or customer success, with at least 2 years in a B2B SaaS or product-led growth environment.
- Excellent English written and verbal communication skills.
- Experience with Hubspot or Intercom, with proficiency in marketing automation platforms.
- Data-based decision-making skills, with experience using product analytics tools like Amplitude or FullStory.
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