Desktop Support Specialist

4 weeks ago


Oslo, Oslo County, Norway Snaphunt Full time

The Offer

We are seeking a skilled Desktop Support Specialist to join our team at Snaphunt. This role involves providing top-notch IT infrastructure field support, including troubleshooting hardware, software, and operating system issues.

The Job

  • Respond to incidents and service requests from customers and manage them to a successful solution.
  • Handle tickets based on client requirements.
  • Provide desk-side support services to customers.
  • Support with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues.
  • Administer Windows O/S.
  • Provide IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
  • Follow installation instructions when installing and troubleshooting computer applications.
  • Offer 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
  • Work with corporate LAN and set up with the WAN concept.

The Profile

  • 2+ years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues.
  • Skilled in desk-side support and PC break/fix including being comfortable with Windows O/S.
  • Command of the Norwegian and English languages, being evaluated during the selection procedure.
  • Ability to work in a team or independently.
  • Good knowledge of and experience with Microsoft desktop software.
  • Knowledge of wireless networking.
  • Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP.

The Employer

Our client has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team. Our client offers day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.



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