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English Speaking Norwegian Customer Service Agent

1 week ago

Hamar, Innlandet, Norway TN Norway Full time
About the Opportunity

TN Norway is seeking a highly motivated and detail-oriented individual to join our customer service team in Greece. As a key member of our team, you will be responsible for providing exceptional customer experiences through various communication channels.

We are committed to delivering quality-conscious solutions that meet the needs of our customers. If you share our passion for continuous improvement and have a strong focus on customer satisfaction, we encourage you to apply for this exciting opportunity.

Main Responsibilities
  • Respond to customer inquiries and resolve product or service issues efficiently
  • Provide accurate advice on the proper use of household appliances and electrical equipment
  • Handle customer complaints in a professional manner, identifying root causes and implementing effective solutions
  • Collaborate with internal teams to expedite corrections and adjustments, ensuring timely resolution
  • Support the processing of refunds or exchanges, as well as arrange order placement
Requirements
  • Fluent Norwegian language skills
  • Excellent communication skills in English
  • Previous experience in customer support or troubleshooting is an asset
  • Familiarity with the household appliance/commercial equipment industry is a plus
  • Strong verbal and written communication skills, with active listening abilities
  • A positive attitude and can-do mentality, shining through in every interaction