Retail Store Leadership Position in Oslo

8 hours ago


Oslo, Oslo County, Norway TN Norway Full time

Company Overview:

Arc'teryx is a leading outdoor brand that values inclusivity, creativity, and innovation. Our mission is to create high-performance gear for adventure-seekers.

Job Description:

  1. As a Store Lead, you will be responsible for overseeing the daily operations of our retail store in Oslo, Norway.
  2. You will lead a team of Product Guides, ensuring they deliver an exceptional guest experience through authentic product knowledge sharing.
  3. Champion floor leadership and excellent guest service by leading from the floor 5 days a week.
  4. Support inventory management, including receiving, processing, restocking, and destocking, as well as visual merchandising.
  5. Communicate company initiatives, policies, and priorities to the team.
  6. Leverage tools to manage store business operations, overseeing sales targets, labor, and budget.
  7. Navigate potential partners to support events and maximize brand engagement.
  8. Manage opening and closing procedures according to company and leadership team guidelines.
  9. Answer store phones, respond to voicemails, and emails, and occasionally engage on Regional social media channels.
  10. Rotate through areas of focus to dive deep into each of the five pillars: experience, product, community, operations, and people.
  11. Utilize the Point of Sale system accurately and efficiently to process transactions, including warranties, Used Gear trade-ins, purchases, and returns.

Requirements:

  • 1-2 years of retail experience
  • Leadership experience with coaching skills
  • Passion for customer service and delivering an exceptional experience
  • Ability to set clear vision, align teams around common goals, and foster commitment
  • Strong time management skills and adaptability
  • Highly flexible and adaptable in ambiguous situations
  • Unwavering commitment to do what's right
  • Strong written and verbal communication
  • Ability to lift up to 30 lbs


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