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Guest Experience Lead

3 weeks ago

Oslo, Oslo County, Norway beBee Careers Full time

We are seeking a highly skilled and experienced Guest Experience Lead to join our team. The successful candidate will be responsible for leading the development and implementation of initiatives to enhance guest satisfaction and loyalty.

Key Responsibilities
  • Develop and implement guest experience strategies to drive satisfaction and loyalty.
  • Conduct regular guest surveys and analyze feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless delivery of services to guests.
  • Monitor and control guest feedback, ensuring prompt resolution of any issues.

The ideal candidate will have a proven track record of success in a similar role, with excellent communication and problem-solving skills. They will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.