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IT Cluster Manager

2 months ago

Oslo, Oslo County, Norway Radisson Hotel Group - Area Office, Oslo Full time
About the Role

The Radisson Hotel Group - Area Office, Oslo is seeking a highly skilled and experienced IT Cluster Manager to join our team. As a key member of our IT department, you will be responsible for the operation of all IT and Communication systems in the assigned hotels and Area Support Office in Oslo.

Key Responsibilities
  • Execute established Hotel IT Activities to ensure smooth operation of our hotels.
  • Systems administration and operation, including ensuring compliance with Corporate IT policies, ensuring daily operation, periodic preventive maintenance.
  • Overview and Management of User IT Support; working with External Partners to ensure quality of all levels of service.
  • User accounts maintenance.
  • Project management.
  • Training, including new hires, retraining of existing employees and maintenance of IT security awareness training.
  • License management.
  • Planning, budgeting, and management consulting.
  • Overall compliance, including for data-processing and PCI-DSS standards.
  • Documentation.
  • Change Management.
Requirements
  • Minimum 3 years experience from similar positions, such as IT management and people management.
  • Ability to develop working relationships very quickly and gain confidence of business colleagues.
  • Excellent communication skills, both orally and written in a Scandinavian language and English.
  • Excellent forward planning and organization skills.
  • Experience of influencing and coaching people.
  • Experience of setting and achieving targets and producing work of high quality to agreed deadlines and budgets.
  • Able to hold a presentation to a smaller audience, such as the management group, employee groups etc.
  • Hospitality, travel or service related industries is a plus.
  • Ability to travel throughout our hotels in Oslo and throughout Scandinavia is a must.
  • Work permit to work in a Scandinavian country is essential.
Knowledge and Skills
  • IT Infrastructure management (on-premise, cloud, network switches, firewalls etc.).
  • Windows Server management (Active Directory / DNS / DHCP / GPO, etc.) and Windows OS support.
  • Office 365.
  • Hardware (Server / Workstations / POS etc.) lifecycle management.
  • Hospitality IT systems is a plus.
  • IT security standards, SOP implementation.
  • Customer/User Support, including experience with ticketing systems (e.g. ServiceNow).
  • IT Suppliers relationship management.
  • PCI, GDPR.
  • Project Management skills – ideally experience with managing and coordinating projects across several business units, departments and Countries.
  • Demonstrated ability to establish and maintain effective relationships and partnerships with clients, key stakeholders and cross-functional teams.
What We Offer
  • Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023.
  • Special rates for our team members, and friends and families while travelling and staying in our hotels.
  • We take our "We grow talent, talent grows us" culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy.
  • Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.
  • A workplace covered by collective agreement.
  • Special prices for employees at our own restaurants.
  • An international workplace with colleagues and guests from all over the world.
  • Employee canteen with homemade food.