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Account Professional
2 weeks ago
About the Role:
We are seeking a highly skilled Account Professional to join our team at Integral Ad Science, Inc.
This role is responsible for partnering with both Sales and Technical Support teams to successfully onboard new accounts and retain and grow sales revenue within existing accounts.
The primary focus of this role is to build strong relationships with clients, increase their adoption of IAS technology through cross-selling and upselling, and ensure that client campaigns meet goals and objectives.
- Key Responsibilities:
- Act as the lead point of contact for any and all matters specific to assigned clients.
- Develop a trusted advisor relationship with key client stakeholders.
- Enhance clients' understanding of IAS products, methodologies, User Interface and general ad-verification industry knowledge.
- Conduct regular quarterly / monthly business reviews with key clients.
- Identify and grow opportunities within accounts through upsells and cross-sells and collaborate with sales teams to ensure growth attainment.
- Forecast and track opportunities and bookings.
- Ensure the timely and successful delivery of IAS solutions according to client needs and objectives.
- Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
- Collaborate with team members by sharing industry and account-specific knowledge.
- Assist with critical requests or issue escalations as needed.
