Operations Manager, Oslo

4 weeks ago

Oslo, Oslo County, Norway Lime Full time
About the Role:

Lime is seeking an experienced Operations Manager to lead our market operations in Oslo. As a key member of our team, you will be responsible for ensuring the smooth operation of our electric bike fleet in the Oslo area. This includes managing warehouse operations, executing market strategies, and optimizing the fleet for the market.

Key Responsibilities:

  • Lead the launch of Lime's bike fleet in Oslo, ensuring all operations aspects are in place and executed efficiently
  • Own and manage your market, ensuring it hits operating metrics and consistently meets or exceeds defined KPIs
  • Manage warehouse operations, ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams
  • Be the operational expert within your region, championing operational excellence and advising cross-functional teams
  • Define and implement an operations strategy for your region, advancing the deployment and operation of our vehicles
  • Attract and develop top-tier operational talent for your region, including planning, hiring, onboarding, and training new team members
  • Represent Lime in partnership with our Government Relations team, meeting with local officials, business owners, and customers to ensure compliance with regulations and build relationships with key external stakeholders
  • Spearhead safety initiatives for our riders and vehicles, ensuring safety remains the #1 priority
  • Create a positive, inclusive, and safe workplace where people genuinely want to work

About You:

  • Fluent verbal and written English and Norwegian language skills
  • 4+ years of work experience in operations, consulting, engineering, or similar fields
  • Demonstrated background in driving and executing operational excellence
  • Knowledge of how a P&L functions
  • Ability to understand metrics and KPIs and the levers to pull to drive results
  • Knowledge of the location you support
  • Comfortability working in a warehouse setting
  • 1+ years of people management experience, attracting, developing, and motivating warehouse staff
  • Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced, ambiguous environment
  • Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports
  • Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus
  • Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross-functionally
  • Excellent communicator with the ability to present to senior-level stakeholders, utilizing data that effectively communicates short and long strategic operations solutions
  • Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
  • Detail-oriented with a focus on process improvement, self-motivated, and energetic, with the drive and ability to learn new skills and grow with the role

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