Airline Passenger Support Agent

6 days ago


Oslo, Oslo County, Norway Norwegian Air Shuttle ASA Full time

Job Summary:

The Customer Service Coordinator will be responsible for delivering an exceptional customer experience to our passengers at Oslo Airport. This role requires strong communication skills, attention to detail, and a passion for delivering results.

Key Responsibilities:

  • Maintaining targets set by the Company
  • Conveying the Company's products and values in a positive way
  • Complying with assigned shift schedule
  • Performing daily work tasks set by the Department
  • Staying updated with information and products
  • Communicating the Company's terms and conditions to our customers
  • Acting with courtesy and respect in dialogue with customers, internal/external
  • Contributing to a positive working environment
  • Addressing matters concerning the Company to your nearest leader
  • Selling tickets within the Norwegian network
  • Selling non-air products
  • Providing information and guidance to our customers
  • Handling passenger irregularities, hotel reservations, iCoupons, and rebooking
  • Ordering office supplies
  • Internal reporting
  • Updating back-office systems
  • Assisting the Security Department with delivery of ID cards for Norwegian crew

Benefits:

  • Pension and insurance schemes
  • A passionate team in a work environment with a caring heart
  • Possibility to travel in Europe with employee-priced tickets


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