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Operations Specialist

3 weeks ago

Oslo, Oslo County, Norway BOLT SERVICES NO AS Full time

We're looking for a highly analytical and solution-driven Operations Specialist to support our Micromobility team in Oslo. This dynamic role involves managing Bolt's scooter/e-bike operations, driving business growth and profitability while ensuring an exceptional user experience.

About the Role:
  • Manage all operations of one or more cities as the first point of contact for any issues.
  • Closely monitor KPIs to meet operating standards, optimise operational efficiency and costs, and ensure scooters/e-bikes are deployed to high-demand areas.
  • Oversee a team of Fleet Operations Drivers, efficiently organise their work, provide training and guidance, and support their development.
Your Key Responsibilities:
  1. Streamline operations by creating and optimising standardised processes to increase efficiency and resolve operational challenges.
  2. Take action based on customer feedback, and identify areas for improvement to enhance customer satisfaction.
  3. Develop effective strategies to enhance the fleet's value proposition and improve performance and retention.
  4. Evaluate and implement compliance with all legal, health, and safety regulations to avoid potential risks.