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Dispute Operations Expert

2 weeks ago

Bærum, Viken, Norway TN Norway Full time

Company Overview:

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Tietoevry is the leading IT company in the Nordics, delivering innovative solutions to millions of people every day. We are committed to driving business success through digital transformation.

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Job Description:

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We are seeking a skilled Section Manager to lead our Dispute Management Services team. As a key member of our operations team, you will be responsible for managing our dispute process, ensuring high-quality validations, and driving efficiency improvements.

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Responsibilities:

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  • Day-to-Day Delivery: Secure that we deliver according to agreed Service Level agreements">
  • Team Leadership: Establish development plans for your direct reports and manage follow-up/check-ins">
  • Financial Targets: Set financial targets for the section and follow up monthly">
  • Customer Relations: Develop customer relations and governance structure for selected customers">
  • Performance Management: Identify opportunities to improve quality and suggest improvements">
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Qualifications:

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To succeed in this role, you should have excellent communication skills, fluent in English. Scandinavian language is considered an advantage. Experience from disputes & chargebacks and organizational change management is preferred.

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We Offer:

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  • ">
  • Interesting position in an operational area with possibilities to build working experience on an international level in a leading IT company">
  • Work together with highly skilled and competent colleagues, building an expert community within Dispute handling">
  • Professional and personal development opportunities">
  • Modern office environment as well as dynamic and friendly work atmosphere">
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About Tietoevry Banking:

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Tietoevry Card Issuing AS delivers services across the complete value chain for cards. We support all types of cards including administration of cards, processing, and a broad spectrum of supporting services.

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Join Our Community:

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We embrace diversity wholeheartedly, extending a warm invitation to applicants from every gender, age group, ability, ethnicity, orientation, belief system, and background. Step into the forefront of the digital banking revolution alongside Tietoevry Banking.