Civil Engineer Technical Support Specialist

4 days ago


Bærum, Viken, Norway Trimble Inc. Full time

About the Role:


We are seeking a highly motivated and experienced Civil Engineer to join our team as a Technical Support Specialist.


In this role, you will be responsible for providing technical support to our customers, including project support and training. You will work closely with our existing team to deliver best-in-class support and ensure our customers' success in transforming their digital workflows.


The ideal candidate will have a BSc or MSc in Civil Engineering and experience with Trimble software such as Quadri and Novapoint. Strong communication skills in Swedish, Norwegian, and English are also essential.


Key Responsibilities:



  • Providing technical customer support via phone, email, and remote access
  • Technical advisory services for Civil Engineering software and services
  • Helping customers resolve technical challenges and increase product/software knowledge
  • Software testing and quality assurance
  • Creating FAQs, best practice videos, and descriptions for customers
  • Online and classroom training for software and services
  • Project support and coordination

Requirements:



  • BSc or MSc in Civil Engineering (or relevant experience)
  • Strong communication skills in Swedish, Norwegian, and English
  • Experience with Trimble software such as Quadri and Novapoint
  • Service-mindedness and ability to help others succeed
  • Organized and analytical with a problem-solving mindset
  • Road, Rail, or W&S design experience preferred


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