
Technical ServiceNow Administrator
5 days ago
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TN Norway is a leading organization in the Hydro group, delivering IT, financial, and HR business services. Its primary goal is to provide relevant support to all business areas within the company.
ServiceNow is a platform used globally in Hydro and plays a crucial role in the delivery of GBS services within IT, Finance, and HR. The Enterprise Service Management team is responsible for managing the application lifecycle of the ServiceNow platform in the global Hydro organization.
We offer:
This role involves assisting the team with core processes including incident management, request fulfillment, test management, and demand management related to application management of the ServiceNow platform. You will collaborate closely with technical resources and interact with internal customers across the global Hydro organization.
Responsibilities:
- Manage access requests related to ServiceNow
- Create and manage knowledge articles on ServiceNow
- Participate in the ServiceNow incident management process
- Assist in testing activities related to ServiceNow enhancements and upgrades
- Support internal customers in creating reports and dashboards using ServiceNow
- Collaborate with stakeholders to gather customer requirements
Preferred qualifications:
- At least 2 years of experience working with ServiceNow
- ServiceNow System Administrator certification or Implementation Specialist
- ITIL Foundation level or higher
- Fluency in English language
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