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Technical Support Specialist

3 weeks ago

Stavanger, Rogaland, Norway Xait Norway Full time

Xait Norway is a forward-thinking SaaS company redefining business collaboration.

We're seeking a talented and driven Technical Support Specialist to join our vibrant team in Stavanger, Norway.

This opportunity allows you to become an expert in Xait's solutions, providing exceptional service and technical support to clients and internal teams.

You'll manage support tickets, troubleshoot issues, and ensure smooth onboarding for new users. As the bridge between customers and development, you'll help refine our products by sharing valuable insights.

The successful candidate will also contribute to training, documentation, and best practices while supporting Sales and Customer Success in their pre- and post-sales efforts.

Key Responsibilities:

  • Ensure Xait adheres to relevant legislation and procedures, demonstrating high integrity and professionalism.
  • Provide professional customer service and support for Xait software applications and other possible Support topics.
  • Develop and maintain excellent application support documentation, conduct software error testing, track support tickets, and client communication.
  • Represent users of Xait solution(s) by becoming an expert and specialist in as many aspects of the solution(s) as possible.

Requirements:

  • Bachelor's degree in a relevant field (preferably Business & Administration, Education, Graphic Design, IT, or similar).
  • Fluent in Norwegian and English.
  • Experience with XaitPorter and/or SaaS is an advantage but not required.
  • Self-motivated and thrive working independently and collaboratively with teams.

About Us:

  • Diversity: With offices in Norway, France, UK, US, and India, we bring together talent from different backgrounds.
  • Xaiting Work Environment: We believe in work-life balance, great coffee, and fun activities.
  • #OneXait: You're part of the Xait family no matter where you work.
  • Career Growth: We invest in our employees through knowledge sharing, training, and development programs.
  • Innovation: Join a cutting-edge SaaS company that helps clients win more business through smart technology.
  • Competitive Benefits: Pension plan, travel insurance, medical insurance, and more