Customer Support Professional

2 weeks ago


Trondheim, Trøndelag, Norway Patrique Mercier Recruitment Nordic Full time
Role Overview

Patrique Mercier Recruitment Nordic is a renowned recruitment agency specializing in Nordic talent acquisition. We are thrilled to offer an exciting opportunity for a Customer Support Professional to join our team in Greece, catering to Norwegian-speaking clients. This role provides a unique chance to immerse oneself in the Greek culture while delivering exceptional support and contributing to customer satisfaction.

Job Summary

This position involves providing top-notch customer support to Norwegian-speaking clients via various communication channels, including phone, email, and chat. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and a willingness to adapt to a new cultural environment. As a key member of our support team, you will play a critical role in ensuring customer satisfaction through effective communication and issue resolution.

Key Responsibilities
  • Deliver high-quality customer support services to Norwegian-speaking clients, utilizing a range of communication tools.
  • Respond promptly and professionally to client inquiries and resolve issues efficiently.
  • Document customer interactions to track feedback and identify areas for improvement.
  • Collaborate with fellow team members to enhance support processes and strategies.
  • Stay up-to-date on products and services to provide accurate assistance.
  • Participate in ongoing training and development to enhance your skills and expertise.
Requirements
  • Fluency in Norwegian (both written and spoken) is mandatory; English language skills are advantageous.
  • Excellent communication and interpersonal skills are essential for success in this role.
  • Previous experience in customer service or support roles is preferred, but not mandatory.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Willingness to relocate to Greece and adapt to a new cultural environment.
  • Enthusiastic, motivated, and dedicated to providing exceptional service.
  • Familiarity with customer support tools and technologies is beneficial.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary: €30,000 - €40,000 per annum, depending on experience
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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