Senior Customer Operations Manager

1 month ago


Oslo, Oslo County, Norway Lowell Norge AS Full time
Jobbeskrivelse

Om stillingen

Vi søker en erfaren leder til å lede avdelingen Customer Operations hos Lowell Norge AS. Som Head of Customer Operations vil du være ansvarlig for å lede og drive avdelingen fremover og sikre at vi oppnår våre mål for kundekommunikasjon og kundeservice. Du vil være en viktig del av ledelsesgruppen og arbeide tett sammen med andre ledere for å sikre at vi oppnår våre mål for selskapet.

Hovedoppgaver

  • Lede og driving av avdelingen Customer Operations
  • Sikre at kundekommunikasjon og kundeservice leveres på høyt nivå
  • Arbeide for å utvikle og forbedre prosesser og rutiner for kundekommunikasjon og kundeservice
  • Samarbeide med andre avdelinger og ledere for å sikre at vi oppnår våre mål for selskapet
  • Sikre at kundetilfredshet og kundeløyse er på høyt nivå
  • Følge opp og analysere nøkkeltall (KPIer) for å identifisere og drive kontinuerlige forbedringsinitiativer
  • Sikre etterlevelse av bransjens regler, beste praksis og selskapets policyer

Krav og kvalifikasjoner

Vi søker etter deg som har erfaring fra ledende stillinger og har god kompetanse innen kundeservice og kundekommunikasjon. Du må være i stand til å lede og driving av en avdeling og sikre at vi oppnår våre mål for selskapet. Du må også være i stand til å samarbeide med andre ledere og avdelinger for å sikre at vi oppnår våre mål for selskapet.

Hva vi tilbyr

Vi tilbyr et spennende og utfordrende arbeidsmiljø hvor du får mulighet til å utvikle og forbedre dine ferdigheter og kompetanser. Du vil bli del av en profesjonell og motvillig team som jobber tett sammen for å oppnå våre mål for selskapet. Vi tilbyr også en fleksibel arbeidstid og mulighet til hjemmekontor.

Søknad

Har du spørsmål vedrørende stillingen, ta gjerne kontakt med Petra Fryxell, Talent Experience Partner, +46 072-741 15 79, eller Tom Kjuusmoen, Director of Operations 911 66 452.



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