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ServiceNow Customer Service Manager

2 weeks ago


Oslo, Oslo County, Norway TN Norway Full time
Job Description:
TN Norway is seeking a highly skilled ServiceNow Customer Service Manager to lead our ServiceNow project delivery and ensure the successful implementation of the ServiceNow Customer Service Management (CSM) module. As a key member of our team, you will be responsible for overseeing the design and implementation of the CSM module, ensuring it meets business requirements and industry standards.

About Us:
TN Norway is a leading provider of software solutions, dedicated to delivering exceptional customer experiences. We are committed to empowering our customers to achieve their goals through innovative technology and collaborative partnerships.

Key Responsibilities:
  • Lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams.
  • Gather requirements, manage the product backlog, and validate priorities and needs.
  • Support vision and roadmap development, ensuring alignment with business goals and strategic objectives.
  • Act as the primary contact between stakeholders and development teams to ensure clear communication and understanding.

Preferred Qualifications:
Bachelor's or master's degree in computer science, Information Systems, Business Administration, or related field. ServiceNow Certified Implementation Specialist (CISCSM) certification. Minimum of 3 years of experience as a Product Owner or similar role, focusing on ServiceNow and Customer Service Management.