Datacenter Technician

Job Summary

We are seeking a highly skilled Datacenter Technician to join our team at Microsoft. As a Datacenter Technician, you will play a critical role in staging, setting up, and performing hardware deployments in our data centers. You will also be responsible for troubleshooting and diagnosing equipment issues, as well as performing hardware decommissions for simple changes and refreshes following standard operating procedures.

About the Role

This is an exciting opportunity to work with a world-class cloud provider and be part of a team that is focused on delivering high-quality infrastructure and foundational technologies for Microsoft's online services. As a Datacenter Technician, you will have the opportunity to deepen your understanding of data center standard processes and procedures, develop mentoring skills, and accelerate your career growth.

Responsibilities

• Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
• Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assist and provide guidance to other technicians to complete challenging or complex tasks.
• Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.

Requirements

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
• Proven experience supporting IT equipment or related technology.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
• This role requires you to be on-site, and the location has limited public transport. Your own form of transport is advised.

Background Check Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Proven experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).