IT Support Specialist
4 weeks ago
The Opportunity
We are seeking a skilled IT Support Specialist to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities
- Respond to and resolve technical issues and service requests from clients in a timely and professional manner.
- Manage and prioritize tickets based on client requirements and urgency.
- Provide support services to clients, including installation, debugging, and setup of desktops, laptops, printers, and other peripherals.
- Administer Windows O/S and provide IT infrastructure support, including hardware, software, and operating system troubleshooting.
- Collaborate with the team to ensure seamless support delivery and maintain high client satisfaction.
Requirements
- 2+ years of experience in providing field support in IT infrastructure, including troubleshooting hardware, software, and operating system issues.
- Proficient in desk-side support and PC break/fix, including comfort with Windows O/S.
- Proficient in Norwegian and English, which will be considered during the selection process.
- Ability to work in a team or independently.
- Good knowledge of and experience with Microsoft desktop software.
- Knowledge of wireless networking.
- Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP.
About the Employer
Our client has been providing customized global IT support solutions around the clock since 1992. They have a dedicated service delivery team that offers day-to-day support via teams of on-site engineers or responsive visiting engineers, as well as multilingual service desk coordination.
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