IT Support Specialist

4 weeks ago


Oslo, Oslo County, Norway Snaphunt Full time

The Opportunity

We are seeking a skilled IT Support Specialist to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Respond to and resolve technical issues and service requests from clients in a timely and professional manner.
  • Manage and prioritize tickets based on client requirements and urgency.
  • Provide support services to clients, including installation, debugging, and setup of desktops, laptops, printers, and other peripherals.
  • Administer Windows O/S and provide IT infrastructure support, including hardware, software, and operating system troubleshooting.
  • Collaborate with the team to ensure seamless support delivery and maintain high client satisfaction.

Requirements

  • 2+ years of experience in providing field support in IT infrastructure, including troubleshooting hardware, software, and operating system issues.
  • Proficient in desk-side support and PC break/fix, including comfort with Windows O/S.
  • Proficient in Norwegian and English, which will be considered during the selection process.
  • Ability to work in a team or independently.
  • Good knowledge of and experience with Microsoft desktop software.
  • Knowledge of wireless networking.
  • Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP.

About the Employer

Our client has been providing customized global IT support solutions around the clock since 1992. They have a dedicated service delivery team that offers day-to-day support via teams of on-site engineers or responsive visiting engineers, as well as multilingual service desk coordination.



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