Service Management Expert

6 days ago


Oslo, Oslo County, Norway SD Worx Norge Full time

Servicing Customers with Excellence

As the Head of Support at SD Worx Norge, you will be responsible for leading a team of approximately 12-16 employees and overseeing the entire support flow for our services. Your primary goal will be to ensure that our existing customers can make the most of our services and that they receive the highest level of support possible.

About SD Worx Norge

SD Worx Norge is dedicated to providing its customers with the best possible experience. We strive to deliver high-quality services that meet the unique needs of each organization. Our integrated HR and payroll solution is designed to support organizations in digitalizing their HR and payroll processes, enabling them to improve efficiency and enhance employee experiences.

Main Responsibilities

  1. Oversee the entire support flow for our services and manage the incident management process.
  2. Ensure that our existing customers can make the most of our services.
  3. Responsible for the team's staffing and ensuring the delivery of relevant services within the scope of Support.
  4. Ensure continuous competence development and knowledge sharing within the team and across SD Worx's entire support chain.
  5. Participate in customer dialogues to continuously improve service delivery to our customers.
  6. Together with your team and management colleagues, initiate and drive continuous improvements to enhance customer satisfaction and reduce lead times.
  7. Ensure close cooperation with Products to secure holistic support to our customers.

Your Qualifications

  • You currently lead or have led a team supporting customers with system solutions.
  • You are a clear and inclusive leader who engages and communicates effectively with both internal and external stakeholders.
  • Proven strong leadership and collaboration skills.
  • Experience in change management.
  • Skilled at prioritizing in a fast-paced and dynamic environment.
  • Experience with ITSM and ticketing systems (e.g., ServiceNow).
  • Relevant academic degree in economics, HR, or IT.
  • Fluent in both Norwegian and English, with excellent written and verbal communication skills.

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