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Global Key Account Executive

3 weeks ago

Oslo, Oslo County, Norway ABB E-mobility Full time

We're seeking an accomplished Global Key Account Executive to lead our Service team in Norway. As a key player, you'll be responsible for overseeing customer service interactions, driving business improvement projects, and fostering strong relationships with global key accounts.

Key Responsibilities

  • Serve as the primary point of contact for all service-related interactions with global key accounts.
  • Develop and maintain relationships with key customers at the executive level.
  • Monitor and drive improvements in account service revenues and costs.
  • Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.

Cross-Functional Collaboration

  • Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
  • Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.

Travel and Communication

  • Engage with customers and internal teams globally, with up to 30% travel.
  • Conduct regular service meetings at the executive level to align on strategy, performance, and improvement actions.

To succeed in this role, we require:

Qualifications

  • A Master's degree preferred, ideally in business administration, engineering, or a related field.

Professional Experience

  • 4+ years in E-mobility, B2B high-tech industries, or a similar strategic service environment.
  • Proven experience managing complex customer relationships at both executive and operational levels.

Essential Skills

  • Strong communication, interpersonal, and negotiation skills.
  • Exceptional analytical and problem-solving abilities.
  • Leadership and project management expertise to drive cross-functional initiatives.
  • Strategic mindset and financial acumen to manage revenue growth and cost optimization.
  • Fluency in English and Norwegian.

You'll have the opportunity to work with the best specialists in their field, in a diverse environment with unparalleled global reach. Our fast growth will inspire you, and you'll have the accountability to own your part in enabling a future of sustainable and efficient mobility.