Resort Ambassador

3 days ago

Oslo, Oslo County, Norway Royal Caribbean Group Full time
About the Position:

The Resort Ambassador is a key role within the Royal Caribbean Group, responsible for creating memorable guest experiences. The successful candidate will possess a warm and engaging personality, with a genuine passion for delivering exceptional customer service.

Key Responsibilities:
  • Provide personalized assistance to guests, responding promptly to their needs and concerns.
  • Develop and implement strategies to enhance the guest experience, collaborating with colleagues to ensure seamless execution.
  • Stay informed about local events, attractions, and services, making recommendations to enhance the guest experience.
  • Contribute to a positive and inclusive team culture, promoting a spirit of teamwork and collaboration.
Requirements:
  1. Minimum one-year experience in a customer-facing role within the hospitality industry.
  2. Proven track record of delivering exceptional customer service, with a strong focus on problem-solving and conflict resolution.
  3. Ability to communicate effectively in English, both verbally and in writing.
  4. Knowledge of basic office equipment, including computers and telephones.

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