Store Operations Manager

4 hours ago


Oslo, Oslo County, Norway PUMA Group Full time
Job Description

We are seeking an experienced Retail Management Professional to join our team as an Assistant Store Director. This role is responsible for driving sales growth, improving customer satisfaction, and developing a high-performing store team.

About the Role
  • This position will be accountable for ensuring the store consistently achieves or exceeds sales and profitability goals through effective short and long-term planning, expense control, and sales service.
  • The successful candidate will guarantee consistently high standards of customer experience within the store in accordance with PUMA's Brand Values and service standards.
  • They will assist the Store Manager with recruitment, training, development, and succession of high-performing associates and supervisors.
Key Responsibilities
  1. Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
  2. Accountable for payroll control and service-driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
  3. Directly responsible for execution and processing of both incoming and outgoing merchandise.
  4. Required to comply with all Policies & Procedures, operational core competencies, and key accountabilities.
  5. Execute all requirements necessary to maintain a safe and compliant working environment for all store associates and customers.
Requirements
  • Two to four years of management experience in a focused, customer-service-oriented retail environment (preferably apparel/footwear) with results-driven track records.
  • Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop, and retain top-talent managers as well as teams.


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